과도한 자동화
지나친 자동화의 문제점들
지나친 의존성, 낮은 통제 가능성
Automation has its virtues, but automation is dangerous when it takes too much control from the user. “Over-automation” - too great a degree of automation - has become a technical term in the study of automated aircraft and factories. One problem is that overreliance on automated equipment can eliminate a person’s ability to function without it …. A second problem is that a system may not always do things exactly the way we would like, but we are forced to accept what happens because it is too difficult (or impossible) to change the operation. A third problem is that the person becomes a servant of the system, no longer able to control or influence what is happening. —p200, The design of everyday things
과정 vs. 결과
한편, 결과물이 아니라 과정에서의 경험이 중요한 상황도 있는데, 이런 상황에서 지나치게 자동화를 하면 핵심적인 경험을 사라질 수도 있다. 참고: 과정에 담긴 가치